Thank you for shopping with Journal Your Way! We're a small, woman-owned business based in Jefferson City, Missouri, and every order is packed by hand with care. Below you'll find everything you need to know about how we get your journaling supplies to your door.

Order Processing Time

All orders are processed within 2–3 business days (Monday through Friday, excluding federal holidays) before they ship. Orders placed on a weekend or holiday will begin processing on the next business day. During busier periods — new product launches, sales, or holiday seasons — processing may take a little longer, and we'll let you know if that's the case.

Because we're a brand-new shop still building out our full catalog, a small number of items may be specially ordered on your behalf if they're not yet in stock. If any part of your order is a special order, we'll email you with an updated timeline before it ships.

Shipping Rates & Delivery Estimates

Shipping costs are calculated automatically at checkout based on the weight, size, and destination of your order, using live rates from our carriers — so you'll always see the exact shipping cost before completing your purchase.

Estimated delivery times depend on the shipping method selected at checkout and begin counting from the day your order ships, not the day it's placed. Delivery estimates provided by our carriers are their best estimate and are not guaranteed; they can be affected by weather, holidays, high shipping volume, or other events outside our control.

Where We Ship

At this time, we ship within the United States only (all 50 states). We hope to offer international shipping as we grow — if you're outside the U.S. and would love to place an order, reach out to us and we'll see what we can work out.

We're currently unable to ship to P.O. boxes, APO/FPO addresses, or freight-forwarding addresses, as our carriers require a physical street address for delivery.

Shipping Carriers

We ship via UPS and FedEx. Available service levels, transit times, and rates will vary depending on your location and the size and weight of your order.

Order Tracking

As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package's journey. Please allow up to 24 hours for tracking information to update after you receive that email.

Delayed, Lost, or Damaged Shipments

We carefully pack every order to arrive safely, but occasionally things happen in transit. If your order arrives damaged, is missing items, or hasn't arrived within the estimated delivery window, please contact us within 7 days of the expected delivery date at the email below. We'll work with you to make it right — whether that means filing a claim with the carrier, sending a replacement, or issuing a refund.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout, as we ship to the address provided at the time of purchase. If you notice an error, contact us right away — we're happy to update it if your order hasn't shipped yet. We're not responsible for orders delivered to an address entered incorrectly at checkout, but we'll do everything we can to help you resolve the issue with the carrier.

Order Changes & Cancellations

Need to change or cancel an order? Email us as soon as possible. We can usually accommodate changes if your order hasn't yet entered processing, but once it's packed and labeled for shipment, we're unable to make changes.

Questions?

We're a small, family-run business — Shannon and John Carey — and we want your Journal Your Way experience to be a great one from click to mailbox. If you have any questions about your order or this policy, reach out any time.

Journal Your Way, LLC

Jefferson City, Missouri

Email: owner@journalyourwaymo.com

Phone: 573-606-0998